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Frequently Asked Question

Products

What types of jewelry does Theaa offer?
Theaa offers a wide range of jewelry, including necklaces, bracelets, earrings, rings, and more, in various styles and designs.
Is your jewelry hypoallergenic?
Our jewelry is nickel-free , Lead-free and hypoallergenic, making it safe for sensitive skin.
What is the process for your jewelry cleaning and care?
We recommend gentle cleaning with a soft cloth and storing your jewelry in a dry, tarnish-resistant environment.We recommend you to follow detailed care instructions that can be found in our product care section..
What are broken diamonds and how are they incorporated in theaa’s jewellery?
Broken diamonds also known as recycled diamonds. These leftover Diamond Chips are repurposed using ancient and detailed techniques by our Craftsmen. And are transformed into unique designs making each recycled diamond jewelry one of a kind.
Are Theaa’s broken diamond pieces ethically sourced and sustainable?
At Theaa , we believe in ethical consumerism and sustainability.We use recycled diamonds and responsibly sourced materials to minimize their environmental impact to ensure we make conflict free recycled jewellery.
Does Theaa release new collections regularly?
Yes, Theaa often introduces new collections to provide customers with fresh and trendy jewelry options. Keep an eye on our website for updates.

Orders and Payments:

How can I place an order with Theaa?
You can place an order on our official website www.theaa.co.in .If you are facing any challenge in placing an order, please reach out to us via instagram or contact us at 8448733714 and we will help you out.
What payment methods does Theaa accept?
Theaa accepts various payment methods, including credit cards, debit cards, bank transfers, UPIs to make your shopping experience convenient.Please refer to our checkout page for a complete list of accepted payment options.COD is also available at an extra added cost.
Can I make changes to my order after it’s been placed?
We generally process and prepare your order for dispatch immediately, so you may not be able to make any amendments if its already dispatched.If you need to make changes to your order after it’s been placed, please contact our customer support team as soon as possible and we will do our best to accommodate your request subject to status of Order.
Do you offer customized jewelry designs at Theaa ?
Yes, we offer custom jewelry design services to create unique pieces tailored to your preferences.To place a customized order, get connected with us at info@theaa.co.in or whatsapp/call us at 8448733714.
Does Theaa do bulk orders for special occasions like weddings and anniversaries?
Absolutely! Theaa is happy to accommodate bulk orders for special occasions such as weddings, anniversaries, corporate events, or any other significant event. We offer customization options to make your special occasion even more memorable. Write to us at info@theaa.co.in your requirements and we shall get back.

Shipping and Delivery

What is the estimated delivery time for domestic orders?
Domestic orders typically take 4-7 business days for delivery depending on the location, after the order is processed and dispatched. Please refer to shipping tab of each product to know dispatch timeline.
Do you offer international shipping? How long does it take for international orders to be delivered?
Yes, we offer international shipping to most countries. Shipping fees and delivery timelines vary depending on your location but generally it takes 10 -15 business days to reach your destination.
Can I track the status of my order during shipping?
Yes, we provide order tracking and timely updates on your contact no. and email once your order is dispatched so that you can monitor your package’s progress until it reaches your doorstep.
How do I initiate a return or exchange ?
We offer return and exchange only if jewelry received by you is damaged or wrong product was dispatched by us.Please refer to our return policy for details.